AGL sucks‘Maven’ has an issue with a lack of communication and the proverbial right hand not knowing what the left hand is doing.
We never received the outstanding bill after we moved to a new address. We actually did change the address with [AGL]. We also checked the old address for bills regularly. Now they have sent it to a collection agency who are charging more than $50 in fees. Also we have no idea who the collection agency is. They called at 10PM asking us to give our credit card number over the phone and that they will charge less fees. How do we trust them? Also, AGL [...] said they are not sure if our account has gone to a collection agency. How do we trust the collection agency and pay them? It is actually a mistake of AGL.
If AGL don’t even know if the account has gone to a mercantile agent, how *can* you trust that if you pay the agent, it will be credited to your account accurately, if at all?
Pay the balance in full to AGL, the mercantile agency will have no choice but to accept the matter is cleared with the retailer.. therefore meaning you won’t have to pay the additional fees.