AGL sucksI thought 12 months was a long time, but Michelle has been waiting 17 months just to get a bill:
We’ve been waiting for a bill from AGL for 17 months now… here’s the story.
Joined AGL in March 08 and received a nice welcome letter from them.
After a few months of no bill we rang and was told it was coming. Checked address was correct.
After another quarter still no bill and they said they would fix it. Problem with computer probably.
More time passes…… no bill, no bill, no bill… told by AGL don’t worry when you get the bill you have extended time to pay. Admit they haven’t been getting readings but they’ll fix it.
13/7/09 – Still no bill – rang again and told our account was cancelled. Why? Because they couldn’t transfer our address from the last provider. Also admit that this information was listed on the notes on file last time we called!!! They gave us Energex number to ring and find out who our biller is…. thanks AGL
Rang Energex but that wasn’t the right number either – got onto someone that could tell us that we are registered with Intergral.
Rang Intergral and joined them …. officially… and are expecting a bill within days….. we hope.
14/7/09 Received a letter at my parent’s house – addressed to us – letting us know that our charges would be going up and thanks for our business. AAAHHHHHHH!
Question 1 – Why did we not get one call from AGL to tell us what their problems were with our account?
Question 2 – How can they not inform a client that they cannot transfer a property to their billing service?
Question 3 – Who polices all this? – we have been getting regular readings done and 17 months of electricity without paying anybody… who was going to chase us?
Question 4 – Are we on some bad debt list we don’t know about regardless of trying to pay someone for 17 months? Wouldn’t put it past AGL to suddenly decide we owe them money.
Pleeeeeease be over soon. Looking forward to our 17mth old bill for electricity… NOT
This will work out in your favour if you are a Victorian customer as you can only be backbilled for your last 9 months usage, or any other state the last 12 months. I work for another elec company, not agl
hope this makes you feel better.
Mate, you’re a fucking idiot. Like what anonymous said, you can get reimbursement or something if they are that late. Quit your whining, every other normal person would hate to see a bill and you are complaining.
Also, I think everyone has this problem. I’m with origin and I haven’t had a bill. I used to be with Simply Energy and I had the same problem, I once asked them and they said that they will give enough time ot pay it etc… so I haven’t called origin, in case I get some parts written off or something else…
Thanks to Anonymous for that valuable information. Knowing your rights in this area is important and can make a lot of difference.
Jate, the problem with not receiving a bill is that you know you are incurring charges, and you don’t want a massive bill when they wake up and realise you haven’t paid for anything. Not only this, but it can be an issue if they think they’ve sent you a bill, you haven’t paid because you haven’t received it, and suddenly you have a default on your credit file.
While its a pain not receiving a bill, you can only be billed 9 months in Vic, so simply put the money aside in an account, you also have 9 months to pay off the 9 months bill when you get it, its a pain but the customer saves in the long run. Also if you don’t like the company, Change, everyone wanted choice but know they have it, people seems to stay with the company and complain, if you are not happy just leave them and don’t give them your business.
Thanks Andrew. I agree that the masochism you allude to is a bit ridiculous, and switching is certainly a good idea, but unfortunately it doesn’t always solve the problem. I personally requested to switch over 4 months ago, and AGL are still sending me bills. I’m not alone in this respect either.
I’ve included a link to choice switch as you can see above. Until I read the choice article a few months back though, I didn’t realise it was so easy to change.
Admin, it can take up to 6 months to switch providers as you can only switch on your next scheduled meter read.
I agree with Jate that it is not normal for someone to complain about not receiving a bill. When they send it to you, worry about it then, otherwise shut the hell up and stop whining..
On top of this, this is your gas and electricity!! What happens when something actually goes wrong in your life that is important? Holy shit people, pay your damned bills and get a life!!!!!
This website is for serial complainers who make customer service employees jobs miserable.
Yes, it can some months to change over, but I had it confirmed that the process wasn’t done correctly from AGL’s side, meaning that I actually hadn’t changed at all. They had switched the wrong meter to the other retailer.
I’m confused as to why I shouldn’t complain when there is something wrong. I don’t have anything against particular Customer Service employees, as I the problem stems from higher up. The poor CSRs are just enacting the policies of management, and it’s these policies that suck.