“That’s how we operate”

Tim has also had a bad time with AGL:

AGL is the worst company ever. I’ve never felt so let down by a company in life as I do right now.

The way they treat their customers is disgraceful.

We moved interstate, and had an outstanding bill with them. When we connected the power at our new place we had them set a forwarding address on the old location.

We never received the old account, and forgot about it.

They have since passed it onto a debt collection agency. We only found out when we called up query it later on.

Who’s the debt collection agency? They can’t tell me?

They had TWO mobile numbers linked to the account, but didnt call EITHER! When I asked them why they explained that they dont call us, we have to call them.

Thanks AGL. I’ll be switching ASAP.

The worst part is there is no one at AGL who will listen. They put you through to a “Manager” who just tells you “thats how we operate”.

SOOOO FRUSTRATING!!